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Privacy Policy

Updated: Mar 1, 2025
First Published: Feb 28, 2025

1. INTRODUCTION

Welcome to Endless Hope Renovation ("EHR," "Company," "we," "us," or "our"). We are committed to protecting your privacy, and this Privacy Policy ("Policy") explains how we collect, use, and safeguard Personal Information when you engage with our website (www.endlesshoperenovation.com), mobile applications, and other services (collectively, the "Services").

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By using our Services, you confirm that you are at least 18 years old (or the legal age in your jurisdiction) and agree to our Terms of Use. If you do not agree, please discontinue use of the Services immediately.

2. SCOPE & PURPOSE

This Policy applies to information collected both online and offline (e.g., website, phone calls, live events, mail correspondence) and covers:

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  • Visitors (users without accounts)

  • Members (users purchasing services or products)

3. WHAT IS PERSONAL INFORMATION

Personal Information refers to any data that can identify you, including:​

 

  • Name, email, address, phone number

  • Payment details (securely processed)

  • Location data, IP address

  • Employment or demographic information


Sensitive Personal Information includes data like social security numbers, biometric data, health records, racial/ethnic data, and precise geolocation.


We do not collect anonymous or permanently de-identified data.

4. HOW WE COLLECT PERSONAL INFORMATION

We may collect Personal Information:

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  • Directly from you (e.g., website forms, customer support, purchases, event registrations)

  • From third parties (e.g., social media, business partners, event coordinators)

  • Automatically (e.g., analytics tools tracking website usage)

5. INFORMATION WE COLLECT

Endless Hope Renovation may collect the following types of Personal Information:

A. Personal Information You Provide

  • Membership registrations

  • Online purchases

  • Employment applications (resume, job history, qualifications)

  • Surveys, events, research participation

B. Information About Others

If you provide data about another person (e.g., employer programs), you confirm that you have their consent.

C. Automated Information Collection

  • IP address, browser type, operating system

  • Login history, pages visited, session duration

  • Location data (if permission is granted)

6. ONLINE USER ACTIVITY AND COOKIES

We use cookies and tracking technologies to personalize content and analyze usage. You can manage cookies through your browser settings or via our Your Privacy Choices page.

 

A. Global Privacy Control (GPC) Signals

We recognize GPC signals where technically feasible, automatically opting out users from third-party tracking cookies.

7. HOW WE USE YOUR INFORMATION

We use collected data to:

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  • Fulfill membership, transactions, and contractual obligations

  • Improve user experience, develop services, and conduct research

  • Ensure legal compliance and prevent fraud

  • Customize marketing and advertising content

 

Retention Periods:

  • Membership data: Retained while active + 3 years

  • Transaction data: 7 years (for tax purposes)

  • Job applications: 12 months unless legally required otherwise

  • Research data: 5 years (in anonymized form)

8. HOW YOU MAY SHARE INFORMATION WITH THIRD PARTIES

Participation in forums, discussion boards, and chats means any shared information is public. Users should exercise caution when posting personal details.

9. HOW WE MAY SHARE INFORMATION WITH THIRD PARTIES

We do not sell your Personal Information. However, we may share data with:

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  • Third-party service providers (e.g., payment processors, IT support)

  • Legal entities (if required by law, fraud prevention, safety concerns)

  • EHR Research (if you participate in EHR research activities or the EHR Research Panel, we may share survey results in a de-identified or aggregate form. In some cases, demographic information may be published in an anonymized form.)

  • Employer-Sponsored Programs (if you participate in employer-sponsored programs, certain Personal Information may be disclosed to your employer, subject to their privacy policies.)

 

We do not share sensitive Personal Information such as passcodes, full credit card numbers, or health records.

10. YOUR PRIVACY RIGHTS AND CHOICES

A. General Rights

You can:

  • Access and correct your Personal Information

  • Opt-out of marketing emails via the unsubscribe link

  • Manage cookie settings through your browser

  • Opt-out of text messages by replying "STOP"

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B. U.S. Privacy Laws

Residents of California, Colorado, Virginia, and other applicable states may:

  • Request access, correction, or deletion of their Personal Information

  • Opt-out of targeted advertising and data sharing

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C. GDPR Rights for EU/EEA/UK Residents

If you reside in the European Economic Area (EEA), UK, or Switzerland, you have additional rights under GDPR, including:

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  • The right to request data access, correction, or deletion

  • The right to restrict or object to processing

  • The right to data portability

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To exercise your rights, contact us at info@endlesshoperenovation.com.

11. ADVERTISING DISCLOSURES

We use Google Analytics, Facebook advertising, and other tracking services to optimize our business. You can opt-out through Your Privacy Choices.

12. DATA SECURITY AND RETENTION

We use encryption (SSL/TLS) to protect data during transmission and storage. Users should log out after each session, especially on shared or public devices.


Data Breach Notification


If a data breach occurs, we will notify affected users via email and/or website announcement within 72 hours in accordance with applicable laws.

13. THIRD-PARTY LINKS

We are not responsible for third-party websites linked from our Services. Please review their respective privacy policies.

14. CHILDREN'S PRIVACY

Our Services are not intended for children under 13. If we discover data has been collected from a minor, we will delete it immediately. Parents can request deletion via info@endlesshoperenovation.com.

15. CHANGES TO THIS POLICY

We may update this Privacy Policy. We will notify users 30 days in advance via email and website announcements.

16. CONTACT ENDLESS HOPE RENOVATION

If you have questions or wish to exercise your privacy rights, contact us at:

Endless Hope Renovation
📧 info@endlesshoperenovation.com
🏢 40 Monticello Ave, Ste 1802 #397829, Norfolk, VA 23510
📞 1.703.436.2606

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